Privacy Policy
Effective Date: January 25, 2026
Phos Performance LLC (“Phos Performance,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, phosperformance.com, and make purchases through our Shopify-powered online store. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.
1. Information We Collect
We collect information you provide directly to us and information automatically collected through your use of our website and services. Types of information include:
a. Personal Information You Provide:
Name, email address, phone number, shipping and billing addresses.
Payment information (processed securely by Shopify or payment processors; we do not store full credit card numbers).
Account login credentials, subscription or loyalty program details.
Customer support inquiries.
b. Information Automatically Collected:
IP address, browser type, device type, operating system.
Pages visited, time spent on the site, clicks, and other analytics data.
Cookies, pixels, and similar tracking technologies (see Section 6).
c. Marketing & Communications Data:
Email and SMS preferences, opt-ins, and interactions with marketing campaigns.
d. International Customers:
For visitors from Australia, New Zealand, and Canada, we may collect similar information as described above in accordance with applicable local privacy laws.
2. How We Use Your Information
We use collected information for the following purposes:
To process and fulfill orders, including shipping and billing.
To respond to customer service inquiries and provide support.
To send marketing communications if you have opted in (email, SMS).
To improve our website, products, and services using analytics and testing.
To comply with legal obligations and protect our rights.
3. Sharing of Information
We may share your information with third parties for operational purposes, including:
Shopify, payment processors, and shipping carriers for order processing.
Marketing and analytics providers (e.g., Klaviyo, Postscript, Google Analytics, Facebook/TikTok Pixels).
Legal authorities or government entities when required by law.
Other service providers necessary to operate our business.
We do not sell personal information.
4. Cookies, Tracking, and Analytics
We use cookies, pixels, and similar tracking technologies to:
Ensure the website functions properly.
Improve website performance and user experience.
Deliver personalized content, advertising, and marketing campaigns.
Collect analytics data regarding website traffic and usage.
You can manage your cookie preferences through your browser settings. Disabling cookies may affect site functionality.
5. Your Privacy Rights
For U.S. consumers (including CCPA/CPRA residents):
Right to access, correct, or delete your personal information.
Right to opt-out of the sale of personal information (we do not sell your information).
Right to non-discrimination for exercising your privacy rights.
For international customers (Australia, New Zealand, Canada):
Access, correction, or deletion of personal information may be available under applicable local privacy laws.
To exercise your rights, contact us at support@phosperformance.com.
6. Data Retention and Security
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy and as required by law.
We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, or disclosure.
While we strive to protect your data, no method of transmission over the Internet or storage is 100% secure.
7. Children’s Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
8. International Visitors
If you access our website from outside the U.S., including Australia, New Zealand, or Canada, your information may be transferred to, stored, and processed in the U.S. by us or our service providers. By using the site, you consent to such transfers in accordance with applicable privacy laws.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically for updates.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Phos Performance LLC
Ogden, UT 84403
Phone: 385-240-0251
Email: support@phosperformance.com
Website: phosperformance.com