Shipping & Returns
Shipping Policy
At Phos, we ensure a smooth and transparent shipping experience.
Order Processing:
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Orders are processed within 1-2 business days (Monday–Friday, excluding holidays).
Shipping Options:
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Standard Shipping: 3-5 business days.
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Expedited Shipping: 1-3 business days.
Shipping Costs:
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Calculated at checkout based on weight, method, and destination.
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Free standard shipping on U.S. orders over $100.
Shipping Areas:
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U.S. (including Alaska and Hawaii) and Canada.
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Exclusions: P.O. boxes, APO/FPO addresses.
Tracking:
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Tracking information will be emailed after shipping.
Damages or Delays:
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Report damaged items within 7 days of delivery.
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For lost or delayed packages, contact us for assistance.
Returns to Sender:
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Reshipping fees apply for returned orders due to incorrect address information.
For questions, reach out to support@phos.com or call (123) 456-7890 (Mon–Fri, 9 AM–5 PM EST).
Thank you for choosing Phos!
Return & Exchange Policy
At Phos, your satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to help.
Returns:
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Items must be returned within 30 days of delivery in their original, unopened condition.
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Refunds are issued to the original payment method, excluding shipping costs.
Exchanges:
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Exchanges are available for unopened items within 30 days of delivery.
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Contact us to arrange an exchange and receive a prepaid return label.
Damaged or Incorrect Items:
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Report damaged or incorrect items within 7 days of delivery. Provide photos to expedite resolution.
Non-Returnable Items:
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Opened supplements, gift cards, and promotional items are non-refundable.
Return Process:
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Email support@phos.com with your order number and reason for return/exchange.
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Follow the instructions provided for shipping your item back to us.
Refund Timeline:
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Refunds are processed within 5-7 business days of receiving your return.
For any questions, contact support@phos.com or call (123) 456-7890 (Mon–Fri, 9 AM–5 PM EST).
Thank you for choosing Phos!